Path to Customer Success
Experience scope
Categories
Customer segmentation Information technology Data analysis Product or service launch Sales strategySkills
problem solving data analytics communication customer success client relationship managementThe placement will be 12 weeks (30 - 40 hours per week) in length with participants working remotely on a full time basis. The Path to Customer Success program can provide $3,000 per placement to offset the cost of wages.
Looking to hire trained workers in the areas of customer success? Along with future-forward skills, tools and mindset for resilient careers, women participants will be ready to use their training in sales, customer success and data analytics in your company! Micro-credentials achieved includes: - Customer Success and Data Analytics Certificate (Lighthouse Labs)- Consultative Sales Training Certificate (CPSA)- Remote Worker Certificate (Workplaceless).
Learners
Employment deliverables in a customer success role can include but are not limited to the following:
- Customer retention/ churn prevention and renewals
- Product/service adoption by customers
- Customer support (strategic)
- On-boarding/ enablement/ implementation
- Customer training/ retraining in product or service
- Product/ service upselling
Project Examples
Requirements
Project examples include, but are not limited to:
- Reviewing current sales processes and improving or developing a new inbound lead strategy.
- Auditing existing sales emails and call scripts and recommending new approaches to maximize conversions.
- Developing new outbound techniques for a product launch or business model pivot.
- Analyze data in order to predict customer activity and increase retention (decrease churn rate and acquisition costs).
- Optimizing client journeys in order to improve customer experiences.
- Developing important metrics to track during onboarding, adoption, renewal and escalation. Ex. timelines and milestones.
Participants will be most valuable if hired as Customer Success Specialists or in an otherwise similar role.
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
A representative of the company will be available to answer questions from participants in a timely manner for the duration of the project.
A representative of the company will be available for a pre-selection discussion with the administrator of the internship program to review the project scope.
As an employer, we are licensed to operate in Ontario.
As an Employer, we comply with all applicable legislation, including the Occupational Health and Safety Act, Human Rights Code, Freedom of Information and Protection of Privacy Act, and the Employment Standards Act
As an Employer, we maintain appropriate WSIB or alternate workplace safety insurance coverage.
As an Employer, we maintain adequate third party liability insurance coverage.
As an Employer, we will provide the placed Employee with all the information concerning Health and Safety standards and regulations.
If a placement is arranged, we agree to develop, in partnership with the Service Provider, a training plan for the Employee, and we agree to provide supervision and training to the placed Employee.
If a placement is arranged, we are willing to provide feedback and assessments of the Employee’s skills both during and after the training period.
If a placement is arranged, we are willing to place the Employee on our company’s payroll, and, in order to obtain any applicable training incentives, we are also willing to submit time sheets/pay stubs that outline deductions and that are signed by us (the Employer) and the Employee.
If a placement is arranged, the Employee will be of no immediate familial relation to us (the Employer) such as Parent, Child, Spouse or Sibling.
If a placement is arranged, we agree to pay any applicable Mandatory Employment-Related Costs (MERCs) and Non-Mandatory Employment-Related Costs (Non-MERCs).
If a placement is arranged, we agree that we have not and will not obtain any additional sources of funding for the participant’s employment during the placement period.