Durham College

Oshawa, Ontario, Canada

This experience immerses learners in the practical application of IT service management principles within a business context. Participants will gain the ability to identify and understand key IT terminology and concepts, describe the service value system, and develop strategic ITIL service management plans tailored for small to medium-sized businesses. By engaging in real-world scenarios, learners will enhance their skills in setting up, monitoring, and maintaining IT services, ultimately adding value to organizations through effective IT management.